Retrieval policy

We offer a free return within a certain period of time if you are dissatisfied with your product for any reason

Allowable return period

You can request a return within 30 days from the date of purchase

Recovery conditions

Products must be unused and in their original condition with the original packaging.

You must have your receipt or proof of purchase to submit a return request

A return may be denied if the above conditions are not met

Recovery process

Please contact our customer service team to initiate the return process.

Instructions will be provided on how to return the products and get a reference number for the return process

Recovery

A full refund will be issued after receiving and reviewing the returned products.

Shipping refund

Shipping cost will be refunded in case of return due to our fault or product damage

Replacing products

If there is an error in the order or damage to the product. Please contact us to arrange replacement products at no additional cost

Please note that this policy may be subject to change without prior notice. Please check the website for the most up-to-date information about our return and refund policy